Dispatch, on your own authority

What this is

You run under your own authority and your own insurance. We act as your appointed agent: we find and negotiate the freight, we vet the broker, we handle the load paperwork, and we send it where it needs to go. The load is yours, the contract with the broker is yours, and the money goes to you or to your factor in your name. We invoice you for our fee, and that fee is the only money we take from this arrangement.

That structure is not a formality. It is what keeps this a dispatch service rather than unlicensed brokerage, and every line of it is checkable against the federal test on the verification page.

Who is at the desk

The owner of this company. Not a floor of dispatchers, not a call centre, and not an overseas back office: the person who runs these trucks, who sits in the same market you are being booked into, and whose name is on the federal record for the carrier.

That is the whole offer, and it is the opposite of scale on purpose. In a category where the standard pitch is the size of the team, the thing worth buying is that the person negotiating your rate has done the lane, knows which brokers argue about detention, and picks up when you call.

The wall between your truck and ours

This company runs its own trucks, and that raises a fair question before you ask it: do you get the loads our fleet turned down?

No, and the reason is structural rather than a promise. The desk that dispatches client trucks is separated from the desk that dispatches ours. Different people, different boards, different logins, separate records. No one person is ever in a position to look at a load and choose between one of our trucks and one of yours, because no one person can see both.

That separation is also what keeps this lawful. Exercising discretion in allocating loads among multiple carriers is one of the factors that forces a dispatch service to hold broker authority. We have not written a policy against doing it; we have arranged things so that nobody is in a position to.

Paperwork, and why it is the part we sell

Most of the wait between delivering a load and seeing the money is not the factor funding it. It is a document: a missing proof of delivery, a rate confirmation that does not match, a bill of lading with the wrong reference on it. Those get fixed in minutes if someone looks at them the hour they arrive, and they cost days if nobody does.

So what the full desk bracket commits to is a document turnaround: your paperwork checked, corrected and submitted to your own factor inside a published window, with the cutoff published beside it. It is a promise that either happened or did not, which is unusual in this category, and we publish what it actually runs at.

What we will not do

We will not take a commission from your factoring company. We may point you to one, because you need one and some are considerably better than others, but we are paid by you and nobody else. An unpaid referral is worth more to you than a paid one anyway.

We will not receive your money. The broker pays you, or your factor in your name. Being in the middle of that transaction is the clearest way there is for a dispatch service to end up needing broker authority it does not have.

We will not book your load under our authority. Yours is on the load, always. The alternative has a name, and the name is double brokering.

We will not claim hours we do not work. The desk is open when it says it is open, and closed on Sunday.

The brackets

Two levels, and what separates them is the service rather than the size of your fleet or the age of your authority. The full desk carries the document turnaround commitment and takes a small number of trucks, because a committed window is only worth having if there is room to keep it. The standard desk does the booking and the broker vetting without that commitment.